Terms & Policies

By booking and using Neutral Space, you agree to the following terms. These policies are in place to keep the studio safe, functional, and fair for all users.

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Use of the Studio

Neutral Space is intended for instructors teaching private clients and for trained practitioners who can use Pilates apparatus safely and work independently.

By booking a session, you confirm that you have the appropriate training to use the equipment and that you will work within your training scope at all times.

You use the studio and equipment at your own discretion.

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Bookings and Session Timing

All bookings are for one-hour private sessions with exclusive use of the studio.

Sessions are available daily by appointment between 08:00 and 22:00. You may book any available start time shown in the booking calendar, including at half-hour intervals.

All sessions must end and the studio must be vacated by 22:00. Please allow sufficient time within your booking to reset the studio before exiting.

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Access

Access details will be provided before your session. Entry is permitted only during your booked time.

Please do not enter early or remain in the studio after your session ends.

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Guests and Clients

You may bring one client or guest to your session.

You are responsible for your guest’s safety, all equipment setup and adjustments, and ensuring they follow studio guidelines.

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Care of Equipment and Space

Please use the equipment with care and return the studio to its baseline setup before leaving.

This includes wiping down touchpoints, returning props to their places, resetting springs, and removing all personal belongings.

If anything appears unusual or not working properly when you arrive, you must inform us via WhatsApp before starting your session. If we do not hear from you at the start of the session, the equipment is assumed to be in good working condition upon arrival.

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Damage and Liability

If equipment or studio items are damaged or missing due to misuse, repair or replacement costs may be charged.

Neutral Space is not responsible for injury, loss, or damage incurred during use of the studio. Users use the studio at their own discretion.

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Cancellations and Changes

Sessions may be cancelled or rescheduled up to 24 hours before the booking time.

Changes made within 24 hours are chargeable.

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Recording

You may record your session or a private client session for personal or client use.

Commercial filming or shoots require prior arrangement.

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Right to Refuse Use

Neutral Space reserves the right to refuse future bookings if these terms are repeatedly breached or if studio use compromises safety or the experience of others.

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Contact

If you have questions about these terms or need to report an issue during your session, please contact us via WhatsApp.

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These terms apply to services provided by Neutral Space Pte. Ltd. (UEN 202544312D).